Terms of Service

Welcome to the MosMos products and services provided by Shanghai Mosi Intelligence Technology Co., Ltd. (“MOSI,” “we,” or the “Company”). Before using the relevant products and services, please carefully read and fully understand these Terms, especially the provisions concerning exclusions or limitations of liability, licenses, ownership of Output, user conduct, recording and meetings, personal information protection, service changes, governing law, and dispute resolution.

By clicking to confirm, checking a box to agree, completing registration, actually using the Services, or otherwise accepting these Terms, you acknowledge that you have fully read, understood, and agreed to be bound by these Terms and the relevant Platform Rules, including without limitation the MosMos Privacy Policy. Where consent or separate consent is required by law, we will request it separately. If you do not agree to these Terms, please do not register for or use the Products and related services.

I. Scope of These Terms and Eligibility

1.1 “MosMos Products and Services” (also referred to as “MosMos” or the “Product”) means the MosMos website, client applications, and other related forms of service lawfully owned and operated by Shanghai Mosi Intelligence Technology Co., Ltd.

1.2 The “Services” means voice input, speech transcription, text insertion and formatting, text refinement, personal or hotword vocabulary, context adaptation, meeting transcription, meeting minutes, summaries, action items, and other related features that we provide using speech recognition, artificial intelligence models, algorithms, and related technologies.

1.3 “User” or “you” means a natural person who accesses, registers for, signs in to, or otherwise uses the Product and the Services. If you use the Services for work or in connection with other organizational activities, you confirm that you are authorized to process the information you submit and will comply with the applicable policies and confidentiality requirements of the relevant organization.

1.4 These Terms apply to all of your use of MosMos. All other agreements, campaign rules, announcements, explanations, feature notices, in-product messages, and similar materials concerning MosMos that we have published or may subsequently publish or amend from time to time (collectively, “Platform Rules”) form an integral part of these Terms and have the same legal effect.

1.5 We may provide a separate agreement, feature rule, or notice for a particular feature of the Services. You should carefully read and fully understand it before using that feature. If a specific agreement conflicts with these Terms, the specific agreement controls with respect to that feature, provided that it may not reduce any rights that cannot be excluded by law.

1.6 The Product is primarily intended for adults. If you are a minor or otherwise lack full capacity for civil conduct under applicable law, please read these Terms and the other applicable rules under the guidance and supervision of your guardian, and use MosMos only with your guardian’s consent. For a child under 14, the guardian must provide the necessary consent and complete the relevant actions.

1.7 We place great importance on protecting intellectual property rights, personality rights, personal information rights, and other lawful rights and interests. If you believe that we, or another person using the Services, has infringed your lawful rights, contact us at mosi@mosi.cn and provide evidence of your rights, the allegedly infringing content, and other relevant materials. After verification, we will take necessary measures in accordance with law.

1.8 If you have any questions, comments, or suggestions concerning these Terms, contact us through the in-product feedback entry or by email at mosi@mosi.cn.

II. Services and Use

2.1 We provide voice and text processing services using speech recognition, artificial intelligence, and related model technologies. As indicated on the Product interface, you may input, record, upload, or submit voice, text, meeting audio, transcripts, processing instructions, vocabulary, limited context, parameters, and reference materials to obtain transcripts, refined text, meeting minutes, summaries, action items, or other processed results.

2.2 You understand and agree that AI and speech recognition are probabilistic and uncertain and have technical limitations. Output may be inaccurate, incomplete, inconsistent with expectations or facts, defective, or subject to dispute. You should independently assess and verify Output based on its intended use, particularly names, amounts, dates, commitments, recipients, command parameters, and material facts.

You must not input, output, publish, copy, retain, or otherwise disseminate unlawful, noncompliant, or harmful information. Where applicable law requires AI-generated or synthetic content to be labeled, you must add or retain the relevant label in accordance with Product notices and applicable rules. Whether ordinary speech transcription requires labeling should be determined based on the nature of the content and applicable law.

2.3 Except for export, sending, or sharing features expressly provided on the Product interface, the Product is not a public community or information publishing platform. If you save, forward, publicly release, or use Input or Output on a third-party platform, you must comply with applicable laws and regulations, the third-party platform’s rules, and these Terms, and you are responsible for your own publication and use.

2.4 We may add, adjust, suspend, or terminate service content, feature entries, model versions, output formats, processing methods, usage rules, and similar matters based on business development, compliance requirements, model capabilities, resource availability, user experience, or security needs. Where users’ material interests are affected, we will provide notice in an appropriate manner as required by law.

2.5 We may launch closed-beta or public-beta features from time to time. Test services may be unstable, respond abnormally, or involve temporary data changes. Do not rely on a test feature as the sole place to store important materials, and carefully decide whether to participate based on the Product notices.

2.6 The Services may include cloud services, content safety services, SMS services, speech recognition, language models, or other technical support provided by third parties. When you use an independent third-party service, its service terms, privacy policy, or other rules may also apply. We will perform our service-provider management, personal information protection, and risk notification obligations to the extent required by applicable laws and regulations.

2.7 The Company grants you a personal, nontransferable, and nonexclusive right to lawfully use the Product and the Services. You may use the Services for lawful personal purposes or internal work. Without permission, you may not resell or rent the Services, provide paid MosMos access to third parties, or use the Services to establish an external service that is substantially the same as MosMos. All rights not expressly granted under these Terms remain with the Company or the relevant rights holders.

III. Account Registration and Security

3.1 You must register and sign in to use MosMos. We provide the Services through a MosMos account (the “Account”). You must follow the registration process and verify a mobile number that you lawfully hold or are authorized to use in order to obtain an Account. The Account is your valid credential for using the Services.

3.2 When registering for and using an Account, you represent and warrant that you will:

(1) provide true, accurate, complete, and valid registration information, promptly update it when it changes, and not register for an Account or use the Services in another person’s name;

(2) properly safeguard your mobile phone, verification codes, and sign-in status, and be responsible for Account activities that you authorize;

(3) not register Accounts maliciously, frequently, or in bulk; and

(4) not transfer, lend, rent, sell, or otherwise make the Account available to another person.

If the information you provide is false, inaccurate, incomplete, or unlawful, or if we reasonably suspect false information, impersonation, malicious or bulk registration, Account trading, or similar conduct, we may refuse registration and take measures based on the risk, including identity verification, feature restrictions, suspension, or termination of the Services.

3.3 If you change or deactivate your mobile number, disclose a verification code, or are unable to sign in, you should promptly appeal through the Product process or contact us. To the extent permitted by law, you are responsible for losses caused by your voluntary disclosure, improper safeguarding, authorization of another person, or failure to address a known risk. If you discover unauthorized use of your Account, notify us immediately, and we will provide necessary assistance within a reasonable scope.

3.4 If we identify an unusual sign-in, suspected Account compromise, or a threat to service security, we may take reasonable measures such as verifying identity, restricting sign-in, freezing the Account, resetting the sign-in status, or suspending the Services. We remain responsible for losses caused by our failure to fulfill our security obligations or other circumstances for which we are legally responsible.

3.5 You may request Account cancellation through the process provided on the Product interface or using the contact details in these Terms. Before cancellation, please back up any local content you wish to retain. The deletion, anonymization, and legally required retention of information after Account cancellation are governed by the MosMos Privacy Policy. If you engaged in unlawful conduct or violated these Terms before cancellation, we may retain necessary records and pursue corresponding liability in accordance with law.

IV. User Conduct

4.1 You must use the Product and the Services lawfully, in good faith, and reasonably. You must not use the Services for any activity that violates laws or regulations, infringes the lawful rights of others, threatens cybersecurity, disrupts the order of the Services, or violates these Terms or the Platform Rules.

4.2 You must not input, upload, generate, copy, publish, disseminate, store, export, or otherwise process content that:

• opposes the fundamental principles established by the Constitution, endangers national security, discloses state secrets, subverts state power, undermines national unity, or harms national honor or interests;

• promotes terrorism, extremism, ethnic hatred, ethnic discrimination, cults, feudal superstition, violence, murder, gambling, obscenity or pornography, criminal instruction, or other unlawful or criminal conduct;

• fabricates or spreads rumors, false information, or deep-synthetic information in a manner that disrupts economic or social order or undermines social stability;

• insults, defames, threatens, harasses, or bullies another person, or infringes another person’s reputation, honor, privacy, portrait rights, voice rights, personal information rights, intellectual property, trade secrets, or other lawful rights;

• exploits minors, harms the physical or mental health of minors, or processes or publishes a minor’s portrait, voice, video, or other content without obtaining the legally required consent of the guardian and relevant rights holder;

• facilitates fraud, phishing, malicious marketing, false advertising, academic dishonesty, impersonation, identity falsification, fabricated news, fabricated evidence, or public deception;

• is used for weapons, dangerous goods, hacking, malware, circumventing security measures, unauthorized intrusion, scraping, manipulation of usage figures, automated attacks, interface abuse, or other conduct that endangers cybersecurity or public safety; or

• is otherwise prohibited by laws and regulations, regulatory requirements, these Terms, the Platform Rules, public order, or good morals.

4.3 Without our prior written consent, you must not reverse engineer, decompile, disassemble, mirror, circumvent access restrictions, crack, alter, maliciously stress test, maliciously invoke, resell, create plug-ins for, conduct bulk scraping of, or conduct bulk registration in connection with the Product, models, algorithms, systems, interfaces, data, or pages, or otherwise infringe the interests of the platform, except where expressly permitted by law or authorized by an open-source license.

4.4 If you use the Services for work, provide your own work product to a third party, or publish, disseminate, or commercially use Output on a third-party platform, you must ensure that the activity complies with applicable laws and regulations, the third-party platform’s rules, and these Terms. You are responsible for the safety of the final content, the necessary rights and permissions, and your own use.

V. Input, Output, and Licenses

5.1 You bear corresponding responsibility for the text, audio, voice, meeting materials, parameters, files, prompts, and other content you submit, record, upload, or input (“Input”). You represent that the Input is original to you, was lawfully obtained, or is covered by sufficient and valid authorization; does not infringe any third party’s lawful rights; and does not violate laws and regulations, public order and good morals, these Terms, or the Platform Rules.

5.2 Transcripts, refined text, meeting minutes, summaries, action items, analysis results, files, and other content obtained through the Product and the Services (“Output”) may be generated or processed by speech recognition or artificial intelligence models. Due to the nature of the technology, Output may be inaccurate, incomplete, unreliable, inconsistent with facts or current information, inconsistent with your expectations, or identical or similar to Output provided to other users. You should exercise independent judgment and verify Output carefully.

5.3 To the extent permitted by applicable law and provided that you comply with these Terms, the Platform Rules, and applicable laws and regulations, you have the corresponding lawful rights to use your lawful Input and the Output obtained from that Input. Where laws and regulations, third-party rights, open-source licenses, material licenses, or separate agreements between the parties provide otherwise, those provisions apply. This arrangement does not guarantee that Output is original or eligible for intellectual property protection.

5.4 To provide the Services, protect service security, handle disputes and complaints, troubleshoot problems, store content that you choose to save or synchronize, and fulfill legal and regulatory requirements, we and our contracted service providers may process Input, Output, and related logs to the necessary extent. Personal information will be processed in accordance with the MosMos Privacy Policy.

5.5 We may use aggregated statistical information that does not contain User Content and no longer identifies a specific individual for Product reliability analysis, security assessments, and user experience improvements. Unless you make a separate, express, and voluntary choice through a dedicated interface, we will not use your voice, transcripts, vocabulary, context, meeting content, or other User Content to train or improve general-purpose models for other users, and we will not authorize external model providers to use it to train their own models.

5.6 To protect users and the public and fulfill compliance requirements relating to generative artificial intelligence services, we may lawfully add AI-generated or synthetic content labels, brand identifiers, watermarks, metadata, digital signatures, or other rights-management information to applicable Output. Without permission, you must not remove, alter, forge, conceal, or circumvent labels that must be retained by law. When publishing or disseminating relevant content, you must also label it in accordance with applicable law and Product notices.

5.7 Output does not represent our views, opinions, or position and does not constitute professional advice. For matters that may have a material effect on you or others, including medical, financial, investment, insurance, or legal matters, you should consult a qualified professional and must not make a material decision based solely on Output.

VI. Recording, Meetings, and Third-Party Rights

6.1 When using voice input, meeting transcription, meeting minutes, system-audio capture, speaker differentiation, or another feature involving another person’s voice, speech, personal information, trade secrets, or works, you must ensure that you have a lawful basis for processing and have completed all notices, consents, or other authorizations required by applicable law, meeting rules, and the policies of the relevant organization.

6.2 Without authorization, you must not record, listen to, identify, track, or disseminate another person’s voice or meeting content. You must not use another person’s voice to impersonate them, commit fraud, disseminate misleading information, or infringe privacy, voice rights, personal information rights, intellectual property, or other lawful rights.

6.3 A recording indicator displayed by a device, operating system, or Product interface does not necessarily replace valid authorization required by law. If a participant objects, you must stop recording, exclude that participant’s content, or take other appropriate measures as required by law. Before saving, sending, or making meeting content public, verify the recipients and scope of disclosure again.

6.4 If we discover or receive a complaint indicating that voice, text, or meeting content you input or process may infringe another person’s lawful rights or create a legal or regulatory risk, we may take measures appropriate to the circumstances, including restricting processing, deleting cloud copies, restricting the Account, or taking other necessary action. We may be unable to remotely delete content stored only on your device.

VII. Free Services and Future Charges

7.1 MosMos is currently free to use. It does not offer paid plans, subscriptions, automatic renewals, or in-app purchases, and you will not be charged automatically for registering, signing in, or using existing features.

7.2 We may reasonably adjust the scope of free features, usage frequency, resource limits, queue policies, or available regions based on business development, model costs, resource availability, user experience, or compliance requirements, and will provide notice through the Product interface, an announcement, in-product message, email, or another appropriate method.

7.3 If we introduce paid features in the future, before purchase we will clearly display the service details, price, currency, billing method, validity period, usage limits, trial, renewal, cancellation, refund, and invoice rules, and obtain your express consent and valid payment authorization through a separate purchase page or specific agreement. Existing free use will not automatically convert to a paid or automatically renewing service unless you affirmatively choose it.

7.4 If third-party payment is offered in the future, payment services will be provided by legally qualified service providers or financial institutions and will also be governed by their terms and policies. Before collecting or receiving payment, order, or billing information, we will update the applicable privacy notice and purchase rules.

VIII. Service Changes, Interruptions, and Enforcement

8.1 To improve user experience, protect service security, satisfy compliance requirements, and adapt to model and business development, we may add, change, remove, interrupt, suspend, or terminate some or all of the Services from time to time. We may also adjust models, features, pages, algorithms, free usage allowances, service regions, Account systems, or usage limits.

8.2 If force majeure, a telecommunications carrier outage, a cloud-service outage, a third-party service failure, a cyberattack, system maintenance, an upgrade, a regulatory requirement, content-safety enforcement, User misconduct, or another cause beyond our reasonable control results in service interruption, delay, data anomalies, processing failure, or unavailability, we will use reasonable efforts to remedy the issue and will bear responsibility to the extent required by law.

8.3 If you violate these Terms, the Platform Rules, or applicable laws and regulations, or infringe another person’s lawful rights, we may consider the nature, severity, and risk of the conduct and take measures such as issuing a warning, restricting processing, deleting relevant content under our control, restricting Account features, freezing or canceling the Account, prohibiting re-registration, terminating the Services, retaining necessary records, reporting to the competent authorities, or cooperating with an investigation. Unless urgency, law, or security considerations prevent it, we will explain the principal reason and, where appropriate, provide an opportunity to appeal or remedy the issue.

IX. Intellectual Property

9.1 Intellectual property and related rights in the technology, models, algorithms, code, software, systems, pages, interaction designs, icons, trademarks, brands, logos, domain names, documentation, data, content, materials, model capabilities, interface specifications, and other intellectual achievements that we provide or own in connection with the Product and the Services belong to us or the lawful rights holders.

9.2 Without our or the relevant rights holder’s prior written consent, you must not copy, disseminate, adapt, rent, sell, resell, sublicense, mirror, scrape, crawl, train on, reverse engineer, decompile, disassemble, commercially exploit, or otherwise use the foregoing beyond the scope authorized by these Terms. You must not use “MosMos,” “MOSI,” “模思,” “上海模思,” or any similar identifier for trademark or domain-name registration, misleading publicity, implying a partnership, or confusing the public.

9.3 We may use feedback, suggestions, questions, improvement ideas, or other nonconfidential information that you submit to improve products, optimize services, and operate our business without compensating you. This permission does not transfer ownership of attachments or User Content and does not expand our authority to process personal information or train models.

X. Personal Information Protection

10.1 We attach great importance to protecting your personal information and will process it in accordance with the MosMos Privacy Policy and applicable laws and regulations.

10.2 If you provide us with another person’s personal information, voice, meeting content, or other information that can identify a natural person while using the Services, you must ensure that you have a lawful basis for processing and have fully informed that person of the purposes, methods, scope, and possible impact of the processing. Where consent or guardian consent is required by law, you must obtain valid authorization in advance.

XI. Protection of Minors

11.1 If you are under 18, please read these Terms with your guardian and use the Product and the Services only with your guardian’s accompaniment, guidance, and consent. If you lack the civil capacity appropriate for the relevant use, do not register, sign in to, or use the Services independently.

11.2 Guardians should actively fulfill their guardianship duties, guide minors to use artificial intelligence services reasonably, healthily, and safely, prevent minors from inputting or uploading inappropriate content, and prevent addiction to or excessive reliance on Output.

11.3 If you use materials involving a minor’s voice, meeting content, personal information, or other rights, you must obtain valid consent from the guardian and relevant rights holders as required by law and must not use the materials for any purpose that harms the minor’s physical or mental health or lawful rights.

11.4 If we discover that we have processed a child’s personal information without necessary guardian consent, we will verify the circumstances and promptly delete, anonymize, or otherwise appropriately handle the information as required by law. Minor Users and their guardians are responsible for violations of laws, regulations, or these Terms according to their respective fault and applicable law.

XII. Service Warranties and Scope of Liability

12.1 The Services are provided on an “as is” and “as available” basis using existing technology and under existing conditions. We will use reasonable efforts to improve service quality and security, but we do not guarantee that the Services will fully meet your particular needs; will be continuous, stable, timely, or error-free; or that Output will always be true, accurate, complete, reliable, suitable, noninfringing, or fit for a particular purpose.

12.2 You understand that artificial intelligence models and speech recognition may produce factual or logical errors, bias, inappropriate content, duplicate or similar content, unexpected content, or content that causes discomfort. You should independently assess and verify Output, must not make material decisions based solely on Output, and should take reasonable measures to back up important materials and prevent loss.

12.3 To the extent permitted by law, we are not responsible for losses that are not caused by our breach, fault, or another circumstance for which we are legally responsible. The scope and foreseeability of loss, causation, and each party’s fault will be determined under applicable law. We are liable for indirect loss, loss of anticipated profits, loss of goodwill, business interruption, or punitive damages only to the extent required by law where such liability may lawfully be limited.

These Terms do not exclude or limit liability for intentional misconduct, gross negligence, fraud, personal injury, consumer rights, personal information protection, or other liability that cannot be excluded or limited by law. Providing the Services free of charge does not exempt us from liability that cannot lawfully be excluded.

12.4 Our rights under these Terms or applicable law to review content, restrict Accounts, suspend the Services, or otherwise address unlawful or noncompliant content do not constitute a commitment to proactively review all content and do not mean that we can promptly discover or address every unlawful or noncompliant activity.

12.5 Third-party systems or services on which the Services rely are provided by the relevant suppliers. You should read the rules of independent third-party services and exercise appropriate judgment. A third-party outage or content risk does not automatically remove our legal responsibilities for supplier management, contractual performance, or personal information protection.

XIII. Complaints, Infringement, and Third-Party Claims

13.1 If you believe that the Product, Output, or another User’s use of the Services infringes your intellectual property, voice rights, reputation, privacy, personal information rights, or other lawful rights, you may submit a complaint or report using the contact details in these Terms.

13.2 To help us process the matter, you should provide evidence of your rights, proof of identity, the allegedly infringing content or its location, a description of the relevant facts, contact details, and other necessary materials. After receiving complete materials, we will investigate in accordance with law and may take measures appropriate to the circumstances, including restricting processing, deleting copies under our control, restricting an Account, or requiring additional evidence of authorization.

13.3 If your violation of laws and regulations, these Terms, or the Platform Rules, or your unauthorized provision, use, or public release of Input or Output, causes a third-party complaint, claim, lawsuit, administrative investigation, or other dispute, you are responsible in accordance with law to the extent corresponding to your fault and breach. If we suffer direct and actual losses, you must compensate us for reasonable losses and necessary enforcement costs as required by law, except to the extent attributable to our own fault or for which we are otherwise legally responsible.

XIV. Amendments and Notices

14.1 We may amend these Terms from time to time in response to laws and regulations, regulatory requirements, technological developments, Product features, security needs, or changes in operating strategy. The updated Terms will be published or notified through the Product interface, an official-website announcement, a pop-up, in-product message, email, or another reasonable method, and will state the updated and effective dates.

14.2 For changes involving material rights or obligations, we will provide prominent advance notice as required by law and obtain your consent again where legally required. If you do not agree to the updated Terms, you may stop using the Services and request Account cancellation before the changes take effect. If you continue using the Services after the updated Terms take effect, you will be deemed to have accepted them to the extent permitted by law. An update will not retroactively deprive you of accrued rights.

14.3 We may send notices through Product announcements, in-product messages, system messages, SMS, email, website announcements, or other contact details you provide. Electronic notices take effect at the time specified in the notice and in accordance with applicable law.

XV. Governing Law, Dispute Resolution, and Contact Us

15.1 The formation, effectiveness, performance, interpretation, amendment, termination, and dispute resolution of these Terms are governed by the laws of mainland China, excluding its conflict-of-laws rules.

15.2 The parties should first attempt to resolve any dispute arising from or relating to these Terms or the Services through friendly consultation. If consultation fails, either party may bring proceedings before a competent people’s court in Xuhui District, Shanghai, where Shanghai Mosi Intelligence Technology Co., Ltd. is located. Where law provides otherwise regarding consumer jurisdiction or other mandatory rights, those provisions apply.

If you have any questions, comments, or suggestions regarding these Terms, the Product or the Services, complaints and reports, infringement handling, or Account issues, you may contact us as follows:

• Email: mosi@mosi.cn;

• Website: https://mosmos.io;